Online orders can only be exchanged/returned by shipping back- Do not come to the store to return/exchange.
Return Policy applies only to merchandise that has been purchased from us.
You must email us WITHIN TWO BUSINESS DAYS OF WHEN THE THE PACKAGE WAS RECEIVED TO INFORM OF US YOUR RETURN. THE CUSTOMER HAS THREE BUSINESS DAYS TO SHIP THE PRODUCT BACK TO US; OTHERWISE, THE REFUND WILL NOT BE GIVEN AND THE CUSTOMER MUST PAY FOR THE SHIPPING BACK TO THEIR ADDRESS.
Items NOT ELIGIBLE for Returns / Exchange:
Chemical Products
Wigs
Make-Up / Nail Polish
Fashion Accessories
Sale Items
All products returned must have the following:
All original packaging (box packaging, inside packaging which includes but is not limited to: tags, tissues, manuals, accessorieS, STAY FRESH SEALS/PACKETS)
Original condition (unwashed, unworn, physically undamaged including packaging)
Residue free and odor free
If the returned product(s) are not in the condition as stated above, we have the right to refuse the returned product and send the item back to the customer at the customer's expense WITH RESTOCKING FEE.
Original shipping fees will be refunded only if the item was shipped incorrectly or damaged. Otherwise the cost of the return shipping will be deducted from your refund. We suggest shipping all returns using a traceable delivery method as we are unable to refund or replace without proof of delivery.
A refund or store credit will be issued once your products have been received and processed. If a refund is requested, we will only issue a refund to the original method of payment and no other method.
All shipping costs for a return are the customer's responsibility. It is recommended that all returns are shipped back in corrugated boxes to prevent damage to the packaging or product during transit. We recommend using a shipping method with a tracking service, for we are not responsible for lost packages. We are unable to refund, exchange or give store credit without proof of delivery.
We will only pay the return shipping cost if the product is defective or the return is a result of our error.
All returns are subject to a 30% restocking fee.
Products returned will have photos taken to assess the restock fee. These photos can be emailed to you to prove and give reason why we assessed the restock fee chosen.
If you have questions or want to initiate a return, please e-mail us at contact@houseofhairla.com.
